Delivery and Returns
Accidents do happen and in the unfortunate event that your order is broken or damaged in between it leaving us and getting to your doorstep we will offer a replacement.
Should your order arrive damaged you may either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it will be assumed they have been received in good condition, so please check your delivery carefully.
In the event that the wrong products are delivered to you we will replace them (provided we can still supply the product(s) from stock) or refund your order. You will not be liable for any additional delivery charges in this instance.
If you wish to return wine for any other reason, we will be happy to exchange it for another product (or may offer a refund at our discretion). The wine must be returned within 90 days of purchase and you will be liable for all transportation costs. The wine returned must be unopened and in saleable condition. Please contact us if you wish to discuss returning a wine.
We will not refund or exchange any wine which has been open too long or improperly stored.
Highdown Vineyard, Littlehampton Road
Ferring, West Sussex BN12 6PG